ABUS Padlocks
Lost Combination and/or Lost Key

   
  1. I've forgotten the combination to my standard dial combination lock. How do I obtain the combination that I use for personal use?
    The ABUS combination mechanism is extremely complicated and secure. That is why are are unfortunately unable to open your combination lock without knowing the programmed code.
  1. Someone was playing around with my resettable combination lock and accidentally reset the combination. Now, I do not know the correct combination. Is there any way to reset this lock back to "0" and assign a new combo?
    Unfortunately, this lock is not resettable without knowing the combination that was assigned by the owner. It's most likely that you will need to purchase a new lock.

    *Once the lock is set, there is no way to open it without the combination. Please make sure you record your NEW combination in a safe place.

  2. I need additional keys for my padlock.
    Your best bet is to get your existing key duplicated at a store that offers key replacement/ duplication services, or your local locksmith.

  3. How can I get a new key for my lock if the locksmith/hardware store could not find a replacement?
    It is not always possible to get a replacement key for every model of lock. If your hardware store cannot get one for you, please check with a local locksmith.

    If you know the key number, you can email it to us, along with the lock model, and we will determine if we can get additional keys for you. The cost (depending on the lock model) will be anywhere from $10.00 to $20.00 per key, along with shipping charges.
    If we are also unable to get a replacement, you may have to purchase a new lock.

  4. I have lost the keys that came with my lock and I do not know my key number. Can I send my lock to ABUS to have keys made?
    Without the key number, there is no way for ABUS to know which key will open your lock. There is no such thing as a "Master" key that will open all ABUS products.

  5. Is it possible to order a new lock that my existing key will work with?
    It may be possible if you originally ordered a keyed-alike or master-keyed product and are purchasing the same lock model. When purchasing, choose the keyed-alike or master-keyed option and enter your key code in the ‘previous key number to match’ field. We will verify the key code and contact you if it is invalid.