- I've forgotten the combination to my standard dial combination
lock. How do I obtain the combination that I use for personal use?
Due to increased security concerns nationwide, Master Lock recognizes
the heightened need for additional safety measures. We no longer provide
lock combinations in response to phone, fax, or email requests. Please
follow the procedure outlined below to obtain the combination to your
lock and submit your request to:
Master Lock Warehouse
1600 W. La Quinta Rd
Suite/WHSE # 2B
Nogales, AZ 85621
Print out the Lost
Combination Form, or
download the PDF
Have your Lost Combination Form notarized by a Notary Public to prove
that you are the owner of the lock (you can include up to 6 combinations
on one notarized form).
- Note: Inmates at a correctional facility - in
addition to the lost combination form, you must submit your request
on official prison letterhead.
In lieu of notarization, the form must be signed by a prison official.
• Photocopy the serial number on the back case of your combination
lock. This copy MUST clearly show that the lock is not attached
to anything. Be sure to hand write the serial number on the photocopy.
• Mail the original completed, notarized Lost Combination Form and the
photocopy of the back of your lock to the address above.
* It will take approximately 4 to 6 weeks to process your request
for a combination.
Note: If the form is not fully completed and notarized with a raised
seal or rubber stamped seal, or if the serial number is not legible
on the photocopy, your request will not be honored. Master Lock does
not reimburse for any Notary fees.
(Try MasterLock's new combination registration site at MasterlockVault.com,
a free service from Master Lock!)
- Someone was playing around with my resettable
combination lock and accidentally reset the combination. Now, I do
not know the correct
combination. Is there any way to reset this lock back to "0" and
assign a new combo?
Unfortunately, this lock is not resettable without knowing the combination
that was assigned by the owner. It's most likely that you will need
to purchase a new lock.
*Once the lock is set, there is no way to open it without the combination.
Please make sure you record your NEW combination in a safe place.
(Try our new combination registration site at MasterlockVault.com, a
free service from Master Lock!)
- I lost the keys for my padlock. Is it possible to obtain new keys
for my lock?
It is possible to obtain replacement keys for your padlock ONLY if
you know the key number. The key number is stamped on the original
keys provided with your lock. If you do not know the key number, it
is possible to obtain additional keys from a locksmith who can impression
your lock. If you do know the key number, go to a locksmith or local
hardware store to order keys. Please note that the locksmith will charge
you a fee for this service. Not all Locksmiths/Hardware Stores offer
this service; please phone ahead.
I have a combination lock that has a keyway in the front or the back.
Is it possible to get a key for my lock?
These locks are registered to a particular business or school and the
keys are reserved for their use only.
Yes, it is possible to purchase up to 12 additional keys if you are
the registered end user (i.e. a school or institution). Send us a fax
on your official letterhead requesting the keys you need. Be sure to
include the exact key numbers and any information that will help us
find your user registration. The cost is $3.99 per key plus a $5.00
flat fee for shipping, regardless of the number of keys being ordered.
Fax your request to 1-800-308-9245, to the attention of Customer Service/Registered
A remittance request will accompany your keys. Payment can be made
by check or money order (at this time, credit card payments are not
I would like to purchase additional keys for my lock. Can I order
them directly from Master Lock?
Master Lock does not provide keys directly to consumers; however,
you may take one of your keys to a local hardware store, home center
or locksmith where they can cut duplicate keys. Please note that
not every store will have the appropriate keyblanks available. Please
How can I get a new key for my lock if the locksmith/hardware store
could not find a replacement?
It is not always possible to get a replacement key for every model
of lock. If your hardware store cannot get one for you, please check
with a local locksmith. If they are also unable to get a replacement,
you may have to purchase a new lock.
The hardware store no longer provides key replacement service. What
should I do now?
Occasionally, a store will stop offering this service due to lack
of demand or time constraints. In this case, we suggest calling a
locksmith who is used to handling this type of request. To save time,
always call ahead to ensure that your particular store provides these
types of services.
I have lost the keys that came with my lock and I do not know my
key number. Can I send my lock to Master Lock to have keys made?
Without the key number, there is no way for Master Lock to know which
key will open your lock. There is no such thing as a "Master" key
that will open all Master Lock products.
We lost both keys to our lock during a move. Now we are unable to
get some important records out of storage. What should we do?
If you did not record the key number, which was stamped on the original
keys that came with your lock, it is not possible to obtain replacement
keys. Contact your local hardware store/locksmith for removal. If
you know the key number, a hardware store/locksmith can duplicate
I purchased a combination lock from school that has a keyway in
the back. Can I obtain a key for it?
No, this type of combination lock is registered to a particular end
user. Due to security constraints, only that end user is authorized
to obtain additional keys.
Is it possible to order a new lock that my existing key will work
It may be possible if you originally ordered a keyed-alike or master-keyed
product and are purchasing the same lock model. When purchasing,
choose the keyed-alike or master-keyed option and enter your key
code in the ‘previous key number to match’ field. We
will verify the key code and contact you if it is invalid
Can Master Lock keep a record of my combination and/or key numbers
Master Lock provides a new and exciting online tool called Master Lock Vault that allows you to store up to five combinations and/or key numbers
in a secure database. You can access your combos 24 hours a day,
seven days a week.