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Shipping & Returns Shipping & Returns
PLEASE READ OUR TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.

SHIPPING DETAILS:

Although we do keep some items in stock in our warehouse, the majority is shipped directly from the manufacturer warehouses.

FOR ABUS BRAND PRODUCTS: In stock items will ship within 4 to 5 business days from date of order. Custom items require additional time, call for details. Expedited shipping is available, but the processing/production lead time still applies. When items are ready to ship, they will ship by your chosen method. You will be notified by email or phone if an item is backordered beyond the standard lead time.
FOR MASTERLOCK/AMERICAN LOCK BRAND PRODUCTS: In stock items will ship within 3 to 5 business days from the date of order. All other items will ship within 10-15 business days. Items can only be shipped FedEx Ground. Overnight shipping is available upon request, but the processing/production lead time still applies. You will be notified by email or phone if an item is backordered beyond the standard lead time.

If you need locks faster, please call at (603) 889-9887 to inquire.

CANADIAN ORDERS: Add approximately 2 weeks to the above guidelines. Any taxes, duties, or import fees are the responsibility of the consumer.
OTHER INTERNATIONAL ORDERS: You will be emailed EFT information for a bank transfer. Credit cards are only accepted from the US and Canada. Any taxes, duties, or import fees are the responsibility of the consumer.

HOURS OF OPERATIONS: 1st-in-Padlocks conducts business Monday through Friday only. We do not ship on weekends or listed holidays. Orders received on weekends or listed holidays will be processed the next business day.
To purchase any of our padlocks, use our on-line purchase system or mail or fax your order to the address below.

PURCHASE ORDERS: 1st-in-Padlocks.com accepts all Educational/Government Institution Purchase Orders. We also accept corporate purchase orders from approved companies. First time customers must fax over their PO to (603) 889-9000. To apply for credit, please fax your standard credit references to the fax number on the bottom of the page.

OTHER PAYMENT TYPES: Orders can also be charged to your MasterCard, Visa, American Express, or prepaid by check or money order. Your credit card will be charged by 1st-in-Padlocks.
INTERNATIONAL ORDERS: All orders from outside the US or Canada must be pre-paid by electronic funds transfer in US funds. Please call or email for details.

RETURNS:

To return an item, you must contact Customer Service at (603) 889-9887 or for prior approval and obtain an RMA number.

RETURN POLICY:

30 day return policy on all non-defective stock padlocks. A 20% restocking fee will be applied and shipping is non-refundable. Custom products are non-returnable.

RETURN RULES:

All returned merchandise must be unregistered, in complete original manufacturers packaging, same condition as sold, with all accessories, literature, instructions, and documentation.

  • Defective items are covered under manufacturer's warranty and will be replaced at no charge within the manufacturers stated timeframe.
  • Return freight is the sole responsibility of the consumer.
  • Shipping and handling fees are non-refundable (including all refused and unaccepted packages).
  • Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.
  • Refunds on returned items which were paid for by wire transfer or check will be made by check after a 10-day waiting period.
  • For exchanges, your credit card will be charged for the new locks. We will apply the credit after receiving the returned padlocks back.

If any of the above conditions are not met, 1st-in-Padlocks reserves the right to refuse the return.

Return Instructions:

  • Obtain an RMA # by calling Customer Service at (603) 889-9887 or emailing
  • Place the manufacturers box into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturers package.
  • For your protection, insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.

Return the items to the address listed below, making sure the RMA # is clearly visible on package:

1st-in-Padlocks
RMA #______
Section E-1, 3rd Floor
100 Factory Street
Nashua, NH 03060


We strive for accuracy, but cannot be liable for misprints of specs or prices within these pages. Prices subject to change without notice.

By using this site, you also agree to our terms and conditions and privacy statement.
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1st-in-Padlocks.com LLC
Section E-1, 3rd Floor
100 Factory Street
Nashua, NH 03060
Phone: (603) 889-9887
Fax: (603) 889-9000


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