|PLEASE READ OUR TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
Although we do keep some items in stock in our warehouse, the majority is shipped
directly from the manufacturer warehouses.
FOR ABUS BRAND PRODUCTS: Most in stock items will ship within 1 to 3 days from date of order. Requesting overnight shipping or 2nd day shipping does not necessarily mean that you will receive the product in that time frame. When the product is ready to ship, we will have it shipped by your chosen shipping method. You will be notified by email or phone if an items is backordered beyond one week from order date.
FOR MASTERLOCK BRAND PRODUCTS: These items take a MINIMUM
of 1 week before shipping, however this may be longer. They can only be shipped
by Fed Ex ground shipping. NO FASTER SHIPPING IS AVAILABLE. WE CANNOT change
their guidelines. Master Lock does not inform us about backordered items until
at least 1 week after
order date. We will notify you of any delays as we are notified.
CANADIAN ORDERS: Add approximately 2 weeks to the above guidelines. Taxes and duties are the responsibility of the consumer.
OTHER INTERNATIONAL ORDERS: You will be emailed EFT information
for bank transfer. Credit cards are only accepted from the US and Canada. Taxes
and duties are the responsibility of the consumer.
To return an item, you must contact Customer Service for prior appoval and
obtain an RMA number.
30 day return policy on all non-defective padlocks.
All returned merchandise must be unregistered, in complete original manufacturers
packaging, same condition as sold, with all accessories, literature, instructions,
- Defective items are covered under manufacturers warranty and will be replaced
at no charge within the manufacturers stated timeframe.
- Return freight is the sole responsibility of the consumer
- Shipping and handling fees are non-refundable. (including all refused and
- Refunds on returned items which were paid for by credit card will only
be made by crediting the account charged for the purchase.
- Refunds on returned items which were paid for by wire transfer or check
will be made by check after a 10-day waiting period.
- For exchanges, your credit card will be charge for the new locks. We will
apply the credit after receiving the returned padlocks back.
If any of the above conditions are not met, 1st-in-Padlocks reserves
the right to refuse the return, or charge a 20% restocking fee.
- Place the manufacturers box into a shipping carton
- Please do not place stickers or shipping labels on the original manufacturers
- For your protection, insure the package and ship via a traceable method.
We are not responsibile for lost or damaged packages.
After receiving an RMA #, please use the return shipping address below:
We strive for accuracy, but can not be liable for misprints of specs or prices within these pages. Prices subject to change without notice.
Section E-1, 3rd Floor
100 Factory Street
Nashua, NH 03060
Legal Terms and Conditions
Please read these Terms and Conditions carefully, as they may have changed since your last visit to this site (last updated June, 09).
1st-in-Padlocks.com LLC (1st-in-Padlocks) reserves the right to change these Terms and Conditions as 1st-in-Padlocks sees fit, at any time without notice, so please check back on each visit to our site.
No person under the age of 18 may use this site without consent from a parent or legal guardian.
Cookies are used on our site to keep track of your shopping cart and any other requests for information.
You agree to authorize 1st-in-Padlocks to save and use any information that you enter on our web site as needed for 1st-in-Padlocks to process your orders or to send you information that you request or to send you information that we deem a major change to our system or the products that you buy which we feel would have a major impact on your purchasing.
We will not disclose personal information about you to any 3rd party except as outlined in our Privacy Statement or as authorized by you.
If 1st-in-Padlocks decides in the future to send promotional material to customers, it will be clearly marked with a link to request removal from future promotional email.
All Materials on this site, including but not limited to images, illustrations, wording, and underlying code is the property of 1st-in-Padlocks or the original manufacturer and may not be copied or used by any other party without the express written consent of 1st-in-Padlocks.
1st-in-Padlocks is neither affiliated with, nor responsible for the information contained on, any other web site that may be linked to from our site. These are provided as a convenience to you and you access them at your own risk.
Due to technical differences in computer equipment, we cannot be responsible for differences in picture size, shape and color from the actual products.
The receipt of an order confirmation from us is simply a confirmation that we have received your order, and does not obligate us to fill the order. We reserve the right to limit the quantity of anything sold, prohibit the sale altogether, or change the pricing at anytime without notice. No order will be processed at a higher product price without express permission from you. Shipping costs displayed on the web site are estimated, but you will be asked permission before your order ships if the shipping cost will be higher than displayed.
DISCLAIMERS AND INDEMNITY
For purposes of brevity among others, descriptions of products throughout this site refer to use of the product resulting in your product being “secure” or “preventing theft” or other terminology on the same lines. Prevention of theft is, of course, all a matter of the situation in which the equipment you are securing is placed, the amount of time a thief has, the amount of tooling available to the thief, etc. No product in the world could ever absolutely prevent a theft from thieves with enough time and equipment. The products represented on our site provide differing levels of deterrence.
By using this site you agree to indemnify 1st-in-Padlocks, its officers, directors, employees, successors, agents, distributors, and affiliates for any and all claims, damages, losses, and causes of action (including attorney’s fees) arising out of or relating to any information on our site or your use of the site.
THIS SITE CONTAINS FACTS, VIEWS, OPINIONS, STATEMENTS, AND RECOMMENDATIONS OF 1st-IN-PADLOCKS AND ITS AFFILIATED ENTITIES, NEITHER OF WHOM REPRESENTS OR ENDORSES THE ACCURACY, CURRENTNESS, OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, OR OTHER INFORMATION DISPLAYED, UPLOADED, OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT, OR INFORMATION WILL BE AT YOUR SOLE RISK. THE MATERIALS ON THIS SITE ARE TRANSMITTED AND DISTRIBUTED "AS IS" AND APPEAR ON THE SITE WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THERE IS NO WARRANTY AS TO THE QUALITY, ACCURACY, COMPLETENESS, AND VALIDITY OF ANY MATERIALS ON THE WEB SITE, AND NO WARRANTY THAT THE FUNCTIONS CONTAINED ON THE WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
NEITHER 1st-IN-PADLOCKS, NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE ARE RESPONSIBLE OR LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE OR THE INFORMATION CONTAINED ON THIS SITE, EVEN IF COMPANY (OR ANY THIRD PARTY POSTING INFORMATION ON THIS SITE) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL 1st-IN-PADLOCKS TOTAL LIABILITY (OR THE TOTAL LIABILITY OF ANY THIRD PARTY PROVIDING INFORMATION ON THIS SITE) TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED ONE DOLLAR (US$1.00).
We at 1st-in-Padlocks.com LLC (1st-in-Padlocks) are committed to your privacy and your trust in us. As such, we would like to let you know exactly how important it is for us to keep your information private, what information we have and why, and the methods we use to protect that information.
The information we collect:
During the course of your shopping experience with us, we collect personal information required to process orders such as your Name, Company Name, and Shipping information. Shipping information is never given to any other company except as required for shipping purposes (UPS or other freight companies). Credit card numbers are split in half, encrypted, and stored on two separate systems in different locations (yes, it’s overkill, but we are a security company after all). Your email address is required as a login name (you’ve got enough login names to remember already…), and so we can send you information about your orders if necessary. We do not use your email as a matter of course to send promotional material unless it has a significant impact on something you usually purchase. We will NEVER sell your email addresses to any other company for any reason.
Cookies are small pieces of information that are stored on your computer to allow our web site to track which computers accessing our site are doing which things. This is required for our shopping cart to store things for you as you browse the site, but cookies do not contain any personal information about you.
If you have any questions, please contact us at 603-889-9887. Please check this page for any changes to our policy. (last updated June, 09)