Sentry Safe Questions

  • Q: What does the Fire Protection Limited Reimbursement Guarantee include?

    A: The Fire Protection Limited Reimbursement Guarantee is an additional dollar level of protection offered on our safe models.

    You must complete the insurance registration card, and mail that in to initiate this additional protection for your safe contents. In addition, it must be renewed on an annual basis to remain active. Annual updates will be mailed once you have registered.

    SentrySafe’s insurance provider will reimburse you for the fair market value of the valuables lost in a fire in your Sentry®Safe Fire Safe up to $50,000 (US Dollars) for model numbers starting with SF, SFW, and STW. Please see insurance registration information included with the Safe for full terms and conditions.

    Reimbursement is provided for a direct physical loss caused by fire and excludes consequential, damage i.e, melting, water, etc. – subject to the limitations on the completed registration form.

    This Fire Protection Limited Reimbursement Guarantee does not cover loss due to theft. This reimbursement is excess over any valid and collectible property insurance carried by the owner of the safe.

  • Q: Does Sentry® Safe offer a Lifetime Warranty?

    A: Yes. Sentry®Safe offers a Lifetime Warranty for After-Fire Replacement. If your Fire Safe product is damaged by fire, and you are the original owner, Sentry®Safe will ship a replacement to you, free of charge.

    To report fire damage and request a replacement, please contact us with the following information:

    • Your name and address
    • The model and/or serial number, accompanied with any photo(s) of the burned unit
    • A description of the fire, along with a copy of the fire department report and insurance report

     

    Sentry®Safe 800-828-1438
    Monday – Friday: 8:30am – 5:00pm (CST)
    customerservice@sentrysafe.com

  • Q: What does the Sentry® Safe Limited Warranty include?

    A: Sentry®Safe provides a limited warranty for all the products1 we manufacture valid for 1 year from the date of purchase.2

    This warranty primarily covers structural and mechanical defects due to faulty materials or workmanship. Please consult your owner’s manual for additional details about your safe model.

    1. Limited warranties are not included with Cash and Key box safes.
    2. A dated receipt is required as proof of purchase.

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