Before contacting us, please read down the list of common questions:
I lost my combination or key to my padlock.
MasterLock padlocks – CLICK HERE
ABUS products – CLICK HERE
I have questions on whether a particular lock will fit.
On each lock page, if you click on the picture, it will open a larger picture
with measurements of the clearances available. Please use this guide to determine
whether a particular lock will work for your situation. If you still need assistance,
please email us the specifics (using the form below), especially dimensions, so we can research it before
we get back to you. We can offer our best guess on what will fit your situation,
however, we cannot guarantee fit. Please see the ‘returns’ section
Can you match my existing key number?
In most cases, if you enter a valid key number in the ‘Previous key number
to match’ field, we can match it for you. Matching a key number may add
additional shipping times. Also, we can only match keyed-alike or master-keyed
numbers. If you originally ordered keyed-different locks, we cannot match them
in the future. If you are trying to match a keyed-alike or master-keyed number,
you must choose the appropriate keying option when ordering. If you enter an
invalid key number or choose an incorrect keying option, we will attempt to
get in touch with you via email or phone within a reasonable time frame, your
What is the difference between keyed-different, keyed-alike,
HERE for an explanation of the differences.
SHIPPING/ RETURN QUESTIONS
What are your shipping times?
Although we do keep some items in stock in our warehouse, the majority
is shipped directly from the manufacturers warehouse.
For ABUS brand
products, most in stock items will ship within
4 to 5 days from date of order. Custom orders will require additional time. Call for details. Requesting overnight shipping
or 2nd day shipping
not necessarily mean that you will receive the product in that
frame. When the product is ready to ship, we will have it shipped
by your chosen
shipping method. You will be notified by email or phone if
an item is backordered beyond
one week from order date.
For MASTERLOCK brand products, In stock items will ship within 3 to 5 business days from the date of order. All other items will ship within 10-15 business days. Items can only be shipped FedEx Ground. Overnight shipping is available upon request, but the processing/production lead time still applies. You will be notified by email or phone if an item is backordered beyond the standard lead time.
Orders: Add approximately 2 weeks to the above guidelines.
Taxes and duties are the responsibility of the consumer.
Other International orders: You will be emailed
EFT information for a bank transfer. Credit cards are only accepted from
the US and Canada. Taxes and
duties are the responsibility of the consumer.
Other Shipping Information:
Your order will be shipped via UPS or FedEx. Orders CANNOT be shipped to a
PO Box. Please provide accurate street address, along with city, state, and
What is your return policy?
For returns or replacements, please see our Returns
and RMA Page.
LARGE ORDER QUESTIONS
Need a quote for larger quantities or have questions about key options or custom
Email us at
or call us at (603) 889-9887.
For other questions not addressed here, please email us using the form
below or call us at (603) 889-9887.
Our business hours are 9 a.m. to 5 p.m. Monday thru Friday, EST. We try to
respond to all contacts within 24 hours during business hours.